I try not to throw teens under the bus and lump them all together as snot-nosed punks. In fact, most of the teens and tween who come into the library are great. I've watched kids grow up and become really fascinating, remarkable individuals.
I've also seen some self-righteous, entitled little shits, too.
The one in question here has a fabulous mother who is always nice. The child in question has gone from one extreme to the other, and is currently suspended from school. In the last week, I have had to tell her that she can't use her mother's library card to get on the computer ("Ugh! I was just sitting here while she went outside!") and letting her boyfriend use her library card to use a computer after I'd told him that he had a fine AND the DVDs were still out, so I couldn't even let him pay on the fine to use a PC.
The pièce de résistance came the other day when she wanted to use the phone. We have a pretty strict policy on phone use as we've had people try to conduct business phone calls on our line in the past. We have a fax line and an incoming call line. We can't have the lines tied up. You can use the phone in case of emergencies or if you need a ride. That's it. No bargaining, no wide-eyed, puppy-dog begging.
Apparently, this child asked one of our pages if she could use the phone. The employee asked for an explanation of what she needed. The girl in question just needed to call someone to get another phone number, but it did not meet our phone policy criteria. The page explained our phone policy. The girl shoots her back a dirty look. Said page continues to look at her and apologizes, but states again, that's our policy.
"Well, y'all are all just fucking retarded."
Well, alrighty then.
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